Accessibility

Canterra Stays (the operating name of 16596461 Canada Inc.) is committed to providing an accessible experience for all guests and website visitors, and to meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards.

Our commitment

We aim to ensure that everyone can access our website, enquire, and book a stay with dignity and independence. We design and maintain this website to align with the Web Content Accessibility Guidelines (WCAG) 2.0 at Level AA as our target standard, and we treat accessibility as an ongoing effort rather than a one-time project.

What we do

• Provide a keyboard-accessible website, including a "skip to main content" link and visible focus indicators.
• Use clear structure, labels and descriptive text so the site works with screen readers and assistive technologies.
• Aim for sufficient colour contrast and readable, resizable text.
• Provide alternatives, on request, for any information that may be difficult to access in its current form.

Accessible formats and communication supports

If you need information from this website, or about a property or booking, in an accessible format or with communication support, we will work with you to provide it in a suitable way and at no additional cost. Please contact us with your needs and we will respond promptly.

Accommodations for your stay

If you have accessibility requirements for a stay, please tell us before you book so we can let you know which features a particular home offers and help you choose a property that suits your needs.

Feedback

We welcome your feedback on the accessibility of our website and services, including any barriers you encounter. Feedback helps us improve. You can reach us at:

Canterra Stays (16596461 Canada Inc.)
Email: info@canterrastays.com
WhatsApp, messages only: +1 (647) 575-9129 (opens in a new tab)
By post: 44 Natronia Trail, Brampton, ON L6P 3N1, Canada

We will acknowledge feedback and respond as soon as we reasonably can, and we will use it to guide future improvements.