Frequently asked questions

Canterra Stays specializes in six kinds of stay across the Greater Toronto Area: weddings (3 estates), group stays (5 homes), corporate and relocation stays (8 homes), family stays (15 homes), Extended Stays (8 homes) and Residences (3 homes), from private suites near Pearson to 8-bedroom estates that host an entire wedding party. Each has its own page: canterrastays.com/stays/weddings, /stays/group, /stays/corporate, /stays/family, /extended-stays and /residences.

Canterra Stays has 18 professionally managed homes across Brampton, Mississauga and Toronto: 14 to book by the night, from 1-bedroom suites near Pearson to 8-bedroom estates that host an entire wedding party, 1 to book by the month (28 nights or more) and 3 Residences leased by the year. From 1 November to 30 April, eight of the homes also take Extended Stays of 28 nights to a whole season.

Canterra Stays is run by a family that has been in hospitality for more than twenty years, welcoming guests and looking after travellers since before "short-term rental" was a phrase anyone used, and investing in Greater Toronto homes since 2009. The same host team answers your first question, prepares the home and picks up when you message mid-stay. The whole story is on our About page.

Canterra Stays homes range from 1-bedroom suites to 8-bedroom estates. Three estates, The Castlemore Estate, The Poolside Estate and The Homecoming Estate, sleep up to 20 overnight guests each, with multiple living areas for groups to gather.

Select estates feature a private heated pool that's comfortable across the season. Each property page lists its exact amenities, and Cora, our AI assistant, can point you to a home with a heated pool.

Parking is on the home's own driveway, and every house has a Ring security camera covering it. Our condos have no cameras of ours, and parking there depends on the building. We can't add parking beyond the spaces at the home, so tell us how many cars your group is bringing and we'll point you to the home that fits, or arrange airport transfers so fewer cars are needed.

Yes. Check-in is from 4 PM and check-out is at 11 AM. Ask for an earlier arrival or a noon check-out and it's free when the calendar allows, confirmed the night before. To guarantee it, add the night before you arrive (for check-in before 1 PM) or your check-out night (to stay past noon), at that night's rate plus its taxes.

Yes. After you book, we introduce you to our approved decorator and caterer, and you work with them directly, for the home and for your venues. Our homes are where the wedding party stays and gets ready, not an event venue.

Each home follows the city's collection schedule for its street. When a wedding week or a group stay makes more than the city collects, or check-out falls days before collection day, we can arrange a removal visit: up to four large bins for CA$300, passed through at cost. Mid-stay cleaning (CA$149) and additional cleaning (CA$129), each plus 13% HST, are available too.

Yes. A Canterra Stays Long Stay is a furnished home for a month, a season, a year or more, with electricity, heat and water included, and there are two kinds. Residences are furnished homes leased by the year on Ontario's standard lease: six-bedroom houses in Brampton and Mississauga for a group of friends, colleagues or family, and a one-bedroom suite at Yonge & Sheppard in Toronto. Extended Stays run from 28 nights to a whole season, from 1 November to 30 April, in eight homes: The Castlemore Estate, The Poolside Estate, The Homecoming Estate, The Pearson Retreat, The Homecoming Main House, The Poolside Main House, the Downtown Skyline Penthouse and the Square One Suite. Long stays are arranged by enquiry on the Extended Stays and Residences pages rather than through checkout.

A long stay with Canterra Stays can be paid by card (Visa, Mastercard, American Express or UnionPay), Apple Pay or Google Pay, Interac e-Transfer, bank transfer, PayPal, Payoneer, WeChat Pay or Alipay, or by invoice paid directly by an employer, insurer, relocation firm or travel programme. How a stay is paid is agreed before signing and written into the agreement or lease, and a receipt is issued for every payment.

You can book on canterrastays.com, or on the travel platforms where our homes are listed, including Airbnb, Booking.com, Vrbo, Expedia and Google. It is the same home and the same host team whichever way you book. A stay booked on canterrastays.com includes complimentary early check-in and late check-out when the calendar allows and extras arranged directly with the host team, and it is the way to plan a wedding week or several homes together.

Many homes in northeast Mississauga and southern Brampton are roughly 10–20 minutes from the terminals — ideal for early departures, late arrivals and layovers.

Yes. For corporate, relocation and temporary-housing stays we support a quote → hold → invoice path so an employer or insurer can be billed directly.

Yes. Work weeks, at canterrastays.com/book/weeks, plans the same nights every week from the live calendars: pick your nights, your first and last day and how many are coming. The plan is one home every week where one is available, otherwise the home each week with the fewest moves between homes, or two or three homes together for a team (never a home and a suite inside it). Each stay is priced exactly; up to 40 reservations, one for each stay in each home, are booked in one payment, each with its own trip page and deposit hold; you check out at the end of each stay.

Bookings made on canterrastays.com are non-refundable once confirmed, whether you pay in full or in interest-free instalments, so we recommend trip-cancellation insurance. A stay booked on a travel platform follows that platform's own cancellation policy.

Yes. You pay on Stripe's secure payment page, and your card details never touch our servers. We never ask you to pay a member of our team personally, in cash, or any way the Terms don't list: if anyone does, don't pay, and tell us.

Every review on canterrastays.com is from a guest who stayed, booked on a travel platform or with us. Each says the platform it came from where we know it, or that the stay was booked direct, and a guest who booked with us can write one only from the link we send after their stay.

Yes. Each Canterra Stays home's page links its own Airbnb, Vrbo, Google, Expedia, Blueground, Whimstay, Sinistar and RNTX listings where it has them, and the home page lists every home on each platform, so you can see a home there, reviews and all, and book wherever you prefer.

Yes, with value rather than cash: every stay booked on canterrastays.com earns a 5% code off the nightly rate of your next direct stay, for you or a friend, and every stay booked here includes complimentary early check-in and late check-out when the calendar allows. There are no cash rewards.

Quiet hours are 10 PM to 7 AM, there is no smoking or vaping anywhere on the property, indoors or out, and the guest who books must be 25 or older. A gathering beyond the guests staying needs our written approval before you arrive, at a whole home only: every attendee counts toward the home's capacity, tents are never permitted, and a CA$35 fee per attendee, plus 13% HST, applies unless we waive it in writing. The full House & Events Policy is at canterrastays.com/policies/events.

At homes that allow pets, yes: add yours in the home's booking box, and its pet fee plus 13% HST, charged once per stay, is added to your total before you pay. Each home's page says whether it welcomes pets. Keep pets on a leash in shared areas and clean up after them.

Cribs are available on request, as a courtesy and subject to availability: ask the host team when you book, and ask about a high chair or anything else for a baby or toddler at the same time. A responsible adult should check any child equipment before use, as the stay guide for families with young children explains.

Every house has an exterior Ring security camera covering its driveway and parking, which may record video and sound. No home has a camera inside, and our condos have none of ours. Some homes have an indoor noise-level monitor that measures loudness only, never audio or video; each home's page says so where its listing discloses one, or ask us.

By message, at any hour: on WhatsApp at +1 (647) 575-9129 (messages only: there are no phone calls), by email, or through Cora, the AI assistant on every page of canterrastays.com. Each kind of question has its inbox: reservations@canterrastays.com for a booking or a stay, weddings@canterrastays.com for weddings, celebrations and gatherings, groups@canterrastays.com for group stays, corporate@canterrastays.com for corporate stays and relocations, longstays@canterrastays.com for Extended Stays and Residences, privacy@canterrastays.com for your data, and info@canterrastays.com for anything else.

No. Cora is the AI assistant on every page of canterrastays.com, and she says so: she answers questions about the homes, dates and bookings at any hour. The host team answers on WhatsApp at +1 (647) 575-9129 and by email at info@canterrastays.com.

Canterra Stays is operated by 16596461 Canada Inc., and its mailing address, for post, is 44 Natronia Trail, Brampton, ON L6P 3N1, Canada. Each home's own address is shared with its guests after booking.

Yes, on bookings made on canterrastays.com: a refundable security deposit of CA$1,000 (under 4 bedrooms), CA$1,500 (4 or 5 bedrooms) or CA$2,000 (6 or more), shown on the home's page. It isn't paid with the booking or with an instalment: it's placed as a hold on the card you book with on the day you check in (a hold, not a charge) and released within 14 days after check-out, less only itemized charges the Terms allow, explained to you item by item. Bookings on travel platforms follow the platform's own rules.

Open any Canterra Stays home and use the booking panel to see live availability and an all-in quote (taxes and fees included) for your dates. Every price a night on canterrastays.com is one price with cleaning included, before tax, and cleaning is charged once per stay, so a longer stay spreads it over more nights. Or tell Cora, the AI assistant, your occasion, dates and party size, and she will find the homes for you.

The search, each home's booking panel and Cora show the ways that do work, from the live calendars: other homes for the same nights, the same nights a few days earlier or later, your stay split between two or three homes, one after the other, booked in one checkout with one payment (we say when an early check-in or a later check-out can be asked for on the move day), a longer stay where a home needs one, or most of your nights at one home. You can also ask us to email you if your dates open up.

Yes, on canterrastays.com, and you don't book each home separately. When no one home is available for every night of your dates, the search, each home's booking panel and Cora can offer your stay in two or three homes, one after the other. Book this stay opens one checkout for the whole stay: each home is checked and priced for its own nights, you pay once (in full, or in interest-free instalments when you book far enough ahead), and each home gets its own reservation, trip page and deposit hold on the day you arrive there. On a move day you check out by 11 AM and check in to the next home from 4 PM.

Yes, on canterrastays.com. For a group too big for one home, Book homes together (canterrastays.com/book/together) shows the sets of homes that are all available for your dates and sleep everyone, from the live calendars: 2 to 4 homes, each in a different building, for up to 120 guests and up to 60 nights. You choose who sleeps where, see each home's full price, and pay for all of them in one payment, in full or in interest-free instalments when you book far enough ahead. Each home gets its own confirmation number, trip page and deposit hold. Book two homes on canterrastays.com for the same dates and each gets early check-in from 1 PM when the calendar allows; book three or more and each also gets noon check-out when the calendar allows, and a welcome hamper on stays of 3 nights or more. Cora, the AI assistant on every page, can find the homes for you too.

Yes. On canterrastays.com, tap the heart on the homes you like, open Saved homes and choose Start a group vote. Add your dates and group size if you like, then send the link to the group on WhatsApp or anywhere else. Everyone taps every home they'd be happy with and sees the tally as it comes in, with which homes are available for your dates and the price per guest. Nobody needs an account, an email address or a phone number; voters can add a first name, which anyone with the link can see, and a vote is deleted 180 days after it starts.

No — Canterra Stays is an independent hospitality company based in the Greater Toronto Area, Ontario, operating 18 professionally managed homes across Brampton, Mississauga and Toronto and specializing in six kinds of stay: weddings, group stays, corporate and relocation stays, family stays, Extended Stays and Residences. Canterra Stays is not affiliated with Canterra Suites Hotel, an extended-stay hotel in Edmonton, Alberta — the similar names are a coincidence, and the two companies are unrelated.