Canterra Stays
Last updated: 20 September 2026
Please read these Terms & Conditions carefully. They form a binding agreement between you and Canterra Stays and apply every time you use our website, make an enquiry, confirm a booking, or stay at one of our properties. By doing any of these things, you accept these Terms in full.
Part A — About these terms
Part B — The three ways to stay with us
Part C — Prices and payment
Part D — Your stay
Part E — Legal terms
Part A — About these terms
These Terms & Conditions ("Terms") govern your access to and use of the Canterra Stays website (the "Site") and your enquiry, booking and stay at any property we own or manage. By accessing the Site, making an enquiry, or confirming a Booking, you represent that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Site or our services. If you book on behalf of others, you accept these Terms on their behalf and are responsible for their compliance.
There are three ways to stay with Canterra Stays, and these Terms apply to all of them:
Order of precedence. If documents conflict, the higher one in this list prevails: (1) any law that cannot be waived; (2) for a Residence, the Residential Tenancies Act, 2006 and your lease; (3) your signed stay agreement or booking confirmation; (4) for a Platform Booking, the Platform's terms on payment, fees, cancellation and its resolution process; (5) the House Rules for the Property; (6) these Terms.
Minimum age. The lead Guest (the person who completes the Booking) must be at least 25 years of age. We reserve the right to request a valid government-issued photo ID at or before check-in to verify the lead Guest's identity and age. Misrepresentation of age or identity is a material breach of these Terms and may result in the immediate cancellation of the Booking without refund. If you are completing a Booking on behalf of others, you represent and warrant that you have full authority to bind them and that all persons who will be present during the stay are known to you.
To make a Booking you must be at least the age of majority in your province or territory and have the legal capacity and authority to enter into these Terms. The lead Guest must occupy the Property for the duration of the stay unless we agree otherwise in writing, and is solely responsible for the conduct, acts and omissions of every guest, visitor and minor present during the stay. You confirm that the information you provide is true, current and complete.
Part B — The three ways to stay with us
A Booking is confirmed only when you receive a written confirmation from us or from the Platform through which you booked. We reserve the right, in our sole discretion and to the extent permitted by law, to decline, limit or cancel any Booking — including where information is inaccurate or incomplete, where the intended use breaches these Terms or the House Rules, where payment or a deposit is not received, or for safety, legal or operational reasons. Occupancy is strictly limited to the number of guests stated in, and approved for, the Booking. Exceeding the approved occupancy, or using a Property for any purpose not approved by us, is a material breach of these Terms.
Short stays are not tenancies. Every Direct Booking and Platform Booking is for a Property in Ontario, Canada, offered solely as short-term, transient vacation accommodation for the confirmed dates of your stay. Your Booking grants you a licence to occupy the Property for those dates only. It is not a residential tenancy, lease or rental of a dwelling, and it does not create a tenancy or a landlord-and-tenant relationship of any kind. Because this is transient vacation accommodation of the kind described in the exemption at section 5(a) of the Residential Tenancies Act, 2006 (Ontario), S.O. 2006, c. 17, that Act does not apply to your stay. Accordingly: the Landlord and Tenant Board has no jurisdiction over your stay; you have none of the rights or protections of a tenant under that Act, including no security of tenure and no right to a notice of termination or to an eviction hearing before the Board; and you must vacate the Property by the stated check-out time at the end of your confirmed stay. Remaining at a Property after your confirmed stay is an unlawful overstay and a trespass — not a tenancy — and we may take all lawful steps to recover possession, together with any holdover charges under these Terms. You agree that each stay is genuinely short-term and that you will not use any Property as your primary or permanent residence.
This section does not apply to a Residence, which is a residential tenancy (section 7).
Where we are listed. Many Properties are also listed on Platforms, including Airbnb, Vrbo, Booking.com, Expedia, Google, Homes & Villas by Marriott Bonvoy, HomeToGo, Hopper, Whimstay and TravelStaytion. It is the same home and the same host team whichever way you book.
What the Platform governs. When you book through a Platform you also accept that Platform's terms of service, payment terms, guest and host policies, cancellation policy and resolution process. For a Platform Booking, those terms govern the price you paid on the Platform, the Platform's service fees and any taxes it collects, how and when you are charged, cancellations, refunds and rebooking, and any claim you make through the Platform. We do not control and are not responsible for a Platform's fees, currency conversion, payment holds, account decisions, availability, content, ranking, review system, or any act or omission of the Platform.
What these Terms govern. For every Platform Booking, the following parts of these Terms apply to your stay in full, because they concern the home and not the transaction: eligibility and authority (section 4), house rules and conduct (section 12), check-in and check-out (section 13), damage and additional charges (section 14), security and monitoring (section 15), safety and assumption of risk (section 16), personal property and insurance (section 17), our right to refuse or end a stay (section 18), and sections 19 to 34. By completing a Platform Booking you confirm that you have read and accept them.
If the two conflict. Where a Platform's terms and these Terms conflict on payment, fees, cancellation, refunds or the Platform's own resolution process, the Platform's terms prevail for that Booking. On everything else, these Terms and the House Rules prevail.
Damage, deposits and claims. A Platform may offer its own damage protection, security deposit or host guarantee programme. Any such programme is an arrangement between us and the Platform or its insurer. It does not limit your responsibility for damage, loss, excess cleaning or a breach of the House Rules. We may claim through the Platform's process, claim from you directly, or both, but we will not recover the same loss twice. Where a Platform does not collect a security deposit, we may require the deposit described in section 9 before check-in, where the Platform's rules allow it.
Identification and guest details. We may ask the lead Guest of a Platform Booking for the same identification, guest list and agreement to the House Rules that we ask of a Direct Booking, where the Platform's rules allow it. A Booking may be cancelled under the Platform's policy if these are not provided.
Communications and payment. Where a Platform requires that messages and payments stay on the Platform, we follow that rule, and we will not ask you to pay for a Platform Booking outside the Platform. Optional extras that a Platform allows to be arranged directly are charged under sections 9 and 10.
Taxes and registration. A Platform may collect and remit some taxes, such as the Municipal Accommodation Tax, on our behalf. Where a municipality requires a short-term rental licence or registration number, it is shown on the listing as the Platform requires.
No affiliation. Platform names and marks belong to their owners. We are an independent operator, not an agent, partner or affiliate of any Platform, and no Platform endorses or is responsible for our homes or these Terms.
One family, two kinds of stay. A Long Stay is a furnished stay of 28 nights or more. A Residence is one kind of Long Stay, and an Extended Stay is the other. We offer Extended Stays (a furnished stay of 28 nights or more in a Property, for a fixed period with an end date agreed before arrival) and Residences (a whole furnished home let to one household under a residential lease). Both are arranged by enquiry with our host team and a written agreement. Neither can be booked or paid for through the website checkout.
When Extended Stays are offered. Extended Stays are offered in selected Properties from 1 November to 30 April, the quieter months for short stays, and only by written stay agreement. From May to October those Properties return to short stays.
Residences are residential tenancies. A Residence is let under the Ontario Residential Tenancy Agreement (Standard Form of Lease) and is governed by the Residential Tenancies Act, 2006 (Ontario). For a Residence, the lease and that Act govern the tenancy, including rent, deposits, entry, maintenance, rent increases and how a tenancy ends. If anything in these Terms conflicts with the lease or the Act, the lease and the Act prevail. In particular, the following parts of these Terms do not apply to a Residence: full payment at the time of booking, the non-refundable booking and cancellation terms, the refundable security-deposit hold, charges for early check-in or late check-out, and our right to end a stay. No damage deposit is taken on a Residence. The only deposits are those the Act permits: a rent deposit of no more than one rent period, applied to the last rent period, and a refundable key deposit if one is stated in the lease.
Extended Stays. An Extended Stay is provided under a written stay agreement that states the dates, the total price and how and when it is paid. That agreement applies together with these Terms and, where the two conflict, the stay agreement prevails. Nothing in these Terms limits any right a person has under the Residential Tenancies Act, 2006 where that Act applies to their occupancy.
Applications. We consider every application for a long stay without discrimination, in keeping with the Ontario Human Rights Code. An enquiry or application does not hold a home, and no home is held until an agreement or lease is signed by both sides.
Payment for long stays. How a long stay is paid is agreed before signing and written into the stay agreement or lease. The ways to pay, who may pay, and how we handle payments are set out in section 10. A receipt is issued for every payment. Optional services such as meal delivery are billed separately and are not part of the rent.
Part C — Prices and payment
Rates are quoted per stay and vary with dates, demand, length of stay and group size. The total shown before you book may include a cleaning fee, applicable taxes and levies (including any municipal accommodation tax and HST where applicable), optional add-ons, and a refundable security deposit or payment-card pre-authorization where required. All amounts are in Canadian dollars unless stated otherwise. Rates and availability are not guaranteed until a Booking is confirmed, and obvious errors in pricing or description do not bind us. Where you book through a Platform, the Platform may add its own service fees.
Security deposit (Direct Bookings). For bookings made directly on our website, we place a refundable security-deposit hold on your payment card before check-in, tiered by home size: CA$1,000 for homes with fewer than 4 bedrooms; CA$1,500 for homes with 4–5 bedrooms; and CA$2,000 for homes with more than 5 bedrooms. The deposit secures performance of these Terms and the House Rules, and we may deduct from it our documented costs arising from your stay — including damage beyond normal wear and tear, excess or specialized cleaning, smoking or vaping indoors, unauthorized events, pets or guests, missing or unreturned items, and unpaid charges — accompanied by an itemized statement. The balance is released after checkout and our post-stay inspection; released or refunded amounts may take 7–10 business days to reflect on your card, depending on your card issuer, and we are not responsible for card-issuer processing times. The deposit is not a limit on your liability, and we may recover documented amounts exceeding it. Bookings made through a Platform follow that Platform's own deposit and damage policies instead.
Full payment of the total Booking amount is required at the time of Booking, and a Booking is not confirmed until payment is received in full. Card payments are processed by our third-party payment processor, Stripe; we do not store full payment-card numbers. You authorize us to charge your payment method for amounts properly due under these Terms, including post-stay charges for damage or breach. For Platform bookings, payment and deposit handling may follow the Platform's process.
Refundable security deposit. A refundable security deposit applies to each Direct Booking, in the amount set out in section 8 for the size of the home (CA$1,000, CA$1,500 or CA$2,000). We place it as a pre-authorization (a temporary hold) on your payment card before or at check-in, rather than at the time of Booking. The hold is released after checkout, typically within several business days, less any amounts we are entitled to deduct for damage, excess cleaning, missing or damaged items, additional or unregistered guests, late checkout, smoking, or other rule violations, which we will itemize. You authorize us to capture all or part of the deposit, and to charge your payment method for any amounts exceeding the deposit, for such items.
Early check-in, late check-out and add-ons. Standard check-in and check-out times are stated in your booking confirmation and House Rules. Guaranteed early check-in (access to the home before 1:00 PM) is available for an additional charge equal to one extra night at the nightly rate for the night before your arrival; that night is added to your reservation, which reserves the home for you from the prior evening. You may instead request early check-in at no charge; a requested early check-in is not guaranteed, depends on the previous guest’s checkout and our cleaning schedule, and can only be confirmed (if possible) the night before your arrival. Late check-out works the same way: a complimentary noon check-out may be requested at no charge, but it is not guaranteed, depends on the next guest’s arrival and our cleaning schedule, and can only be confirmed (if possible) the night before. A guaranteed noon check-out, or any check-out after noon on your departure day, is available for an additional charge equal to one extra night at the nightly rate for your check-out night; that night is added to your reservation so the home stays held for you. Where selected, the early-check-in and late-check-out nights are added to your reservation and charged at the time of Booking. Optional add-on services—such as mid-stay cleaning, or a Pack ’n Play and high chair provided on request—are subject to availability and charged at the prices shown at the time of Booking.
Ways to pay. Bookings made through the website checkout are paid by payment card through Stripe. Stays and tenancies arranged with our host team may also be paid by Interac e-Transfer, bank transfer, PayPal, Payoneer, WeChat Pay or Alipay, or by invoice paid directly by an employer, insurer, relocation firm, travel programme or other company. Which methods are available for a particular stay is confirmed in writing before you pay. Amounts are stated and payable in Canadian dollars unless we agree otherwise in writing; if you pay in another currency, your bank or payment provider sets the exchange rate and any conversion fee.
Who may pay. Payment must come from the guest or tenant named on the Booking, stay agreement or lease, from an account held in that person's own name, or from a third-party payer that we have accepted in writing before the payment is made, such as an employer, an insurer or a family member. We may ask who is paying, how they are connected to the stay and, where a payment is unusual for the stay, where the funds come from, and we may ask for identification.
Who is paid. Payments are made only to the account of the landlord or company named on your lease, stay agreement or invoice, through the payment details we give you in writing. We will never ask you to pay a member of staff personally, to pay in cash, or to pay by any channel other than those in this section or in your signed agreement. If anyone asks you to, do not pay, and tell us at info@canterrastays.com.
Where your agreement says how to pay. A signed lease or stay agreement may set out how that stay or tenancy is paid. Where it does, that agreement governs how it is paid, and the rest of this section continues to apply to every payment.
What we do not accept. We do not accept cash, cryptocurrency or other virtual assets, gift cards, prepaid vouchers, money orders, or payments from anyone we cannot identify. We do not accept overpayments, payments split to stay under a reporting or card limit, or payments that ask us to pass money on to someone else. We do not do business with any person or organisation subject to Canadian sanctions.
Payments we cannot match. We may decline, hold or return any payment that we cannot match to a named payer and a specific stay, that does not come from the payer we agreed, or that we reasonably believe is connected to fraud, money laundering or another offence. A Booking, stay or tenancy is not confirmed by a payment we have declined or returned.
Refunds. Any refund is made only to the payer who made the original payment, by the same method, and never to a different person or account.
Receipts and records. We issue a receipt for every payment, in the name of the payer, and keep payment records for the period that tax and accounting law requires. We co-operate with lawful requests from banks, payment providers, regulators and law-enforcement authorities, and we may share payment information with them where the law requires or permits it, as described in our Privacy Policy.
Nothing in this section limits any right a tenant has under the Residential Tenancies Act, 2006, including the right to a receipt for rent on request, free of charge.
All Bookings are final. Once confirmed, a Booking is 100% non-refundable. No refund, credit or date change is provided for any cancellation, change of plans, late arrival, early departure, no-show, or reduced guest count, in whole or in part, regardless of the reason or timing. No cancellation windows or partial-refund tiers apply. We strongly recommend that you obtain travel or trip-cancellation insurance. Bookings made through a Platform are governed by that Platform's own cancellation policy. The only exception to the foregoing is where we cancel a Booking, or a Property becomes unavailable, due to events beyond our reasonable control, in which case we will, where reasonably possible, offer a comparable alternative or a refund limited to amounts paid for the affected nights, which is your sole and exclusive remedy in those circumstances.
Part D — Your stay
Unauthorized events. Holding any party, gathering, event, filming, commercial shoot or ceremony at a Property without our prior written approval is strictly prohibited. Where a Property is found to have hosted an unauthorized event, we reserve the right to levy an unauthorized-event charge of a minimum of CA$500 per incident in addition to any other costs, losses, fines or damages arising from the event. This charge does not cap our right to recover additional amounts.
Noise and nuisance. You must observe reasonable quiet between 10 pm and 9 am and must not create noise, nuisance or disturbance that disturbs neighbours, other residents or the surrounding community. Any fines, charges or penalties levied against us or the Property owner by a municipality, condominium corporation, strata council or bylaw enforcement authority as a result of noise or nuisance during your stay will be charged in full to you and may be deducted from your security deposit.
Subletting and transfer. Your Booking is personal to you. You may not sublet, assign, transfer or otherwise permit any person not listed in your Booking to occupy or use the Property without our prior written consent. Granting or selling access to the Property — including via any third-party platform — is a material breach of these Terms.
Commercial use, filming and photography. You may not use any Property for commercial filming, professional photography, content creation, product promotion, media production, or any other commercial purpose without our prior written approval and, where required, a separate commercial-use agreement. Personal photographs and videos for private use are permitted.
Firearms and weapons. Firearms, prohibited weapons, and any item regulated or prohibited under the Criminal Code of Canada or applicable provincial law are strictly prohibited at all Properties at all times, regardless of any licence held by any guest or visitor.
Lead Guest responsibility. The lead Guest is fully responsible for the conduct and safety of all guests, visitors, and invitees throughout the stay, and for ensuring that everyone present complies with these Terms, the House Rules, and all applicable laws and regulations.
The House Rules form part of these Terms and are binding on you and your guests and visitors. Unless we expressly permit otherwise in writing for your Booking, the following apply: no unauthorized parties, gatherings, events or commercial activity; no exceeding the approved guest count; observance of quiet hours and consideration for neighbours and the community; no smoking or vaping indoors; no illegal drugs or unlawful activity; and pets only where pre-approved. You agree to comply with all applicable laws and with any condominium, strata or community rules and short-term-rental regulations that apply to the Property. You are responsible for securing the Property (locking doors and windows) when absent. Breach of the House Rules may result in immediate termination of the stay without refund and in additional charges.
Check-in and check-out times are stated in your Booking confirmation. Early check-in or late check-out may be available by arrangement and may carry a fee, and depends on the calendar. You agree to vacate the Property by the stated checkout time, to leave it in a reasonable condition, and to follow the checkout instructions provided. A holdover beyond checkout without our approval may incur an additional night's charge and any costs arising from the delay.
We will document any damage, additional cleaning requirement, or rule violation with timestamped photographs or other objective evidence and will provide you with an itemized statement of all amounts charged to your security deposit or payment method. You are encouraged to document the condition of the Property on arrival; any pre-existing damage should be reported to us before using the affected item or area.
You are responsible for any loss of or damage to the Property, its contents, amenities or equipment caused during your stay, beyond reasonable wear and tear, and for additional cleaning required as a result of the stay (including smoking indoors, unapproved pets, or excessive mess). You are also responsible for the cost of any rule violation, including fines or charges levied on us by a municipality, condominium corporation or third party as a result of your stay. We may charge such amounts to your security deposit or payment method and will provide a description of any charges applied.
For the safety and security of guests and Properties, certain Properties have exterior monitoring such as driveway or parking-area security cameras and, where present, exterior doorbell cameras. We do not place cameras or recording devices in any interior living space, bedroom or bathroom. Exterior monitoring is used only for security, safety and the protection of property. You consent to such exterior monitoring as a condition of your stay. You may not disable, obstruct or tamper with any safety, security or monitoring device, or any smoke or carbon-monoxide detector.
Notice under the Occupiers' Liability Act. This section is given as express notice for the purposes of the Occupiers' Liability Act (Ontario), R.S.O. 1990, c. O.2. By making a Booking you acknowledge that you have read it, that you have been given a reasonable opportunity to read it before your stay, and that you accept it on behalf of yourself and every person you permit at the Property. You agree to bring this notice to the attention of every member of your party and every visitor before they enter the Property. Nothing in these Terms excludes or limits liability for gross negligence, wilful misconduct, or anything that cannot lawfully be excluded — including under the Consumer Protection Act, 2002 (Ontario).
Our Properties are private residences with features, amenities and grounds that carry inherent risks. You accept the Property, its contents, amenities and grounds on an "as is" basis, and you, your guests and your visitors use them entirely at your own risk.
To the fullest extent permitted by law, you acknowledge and voluntarily assume, on behalf of yourself and everyone present during your stay, all risks of personal injury, illness, disability, death, and loss of or damage to property arising from occupying the Property and using its amenities and grounds. These risks include, without limitation: slips, trips and falls (including on stairs, steps, and wet, uneven, icy or snowy surfaces); use of swimming pools, hot tubs, saunas and other water features, including the risk of slipping, injury and drowning; fireplaces, barbecues, stoves and kitchen equipment, including burns and fire; climbing walls, gyms, games areas, balconies, decks and outdoor spaces; and weather, seasonal and environmental conditions.
To the fullest extent permitted by law, you — on behalf of yourself, your guests and visitors, and your and their heirs and representatives — release, waive and agree not to sue the Canterra Stays Parties in respect of any claim for personal injury, death, illness, or loss of or damage to property arising from the risks described above or otherwise from your stay, except to the extent caused by the Canterra Stays Parties' gross negligence or wilful misconduct, or where such a release is not permitted by law. This release survives the end of your stay.
Where a Property has a pool, hot tub or other water feature, there is no lifeguard or attendant on duty and use is entirely at your own risk. You must supervise all swimmers and must never leave children or non-swimmers unattended in or near the water at any time. Do not dive where depth is shallow or unmarked, do not use the pool or hot tub while impaired, keep glass and electrical items away from the water, and keep all gates, fences, covers and barriers closed and secured at all times. You must follow all posted and provided water-safety rules, and you are responsible for the safety of everyone you permit on the Property.
The lead Guest is responsible for the constant supervision of all children, and for the conduct and safety of all guests and visitors throughout the stay — including around water, stairs, balconies, fireplaces and every other feature of the Property.
Where we make baby or child equipment available on request—including a Pack ’n Play (portable playard or travel crib), a high chair, or any similar item (collectively, “Child Equipment”)—it is offered only as an optional courtesy, subject to availability, and you, your guests and your visitors use it entirely at your own risk. Child Equipment is provided on an “as is” basis, without any warranty or representation of any kind, express or implied, including as to safety, condition, suitability, fitness for a particular purpose, or conformity with any current safety standard or recall. We are not the manufacturer of any Child Equipment and do not represent that it meets the standards applicable at the time of its manufacture or use.
Before each use, the responsible adult must personally inspect the Child Equipment and confirm that it is clean, undamaged, complete, correctly and fully assembled, stable, and appropriate for the age, weight and developmental stage of the child, and must follow all manufacturer instructions, weight and age limits, and safe-sleep and safe-use guidance. A child using any Child Equipment must be supervised by a responsible adult at all times. Do not use any item that appears worn, damaged, missing parts, recalled or otherwise unsuitable; if you have any doubt, do not use it and instead provide your own equipment. You are solely responsible for deciding whether to use any Child Equipment and for the supervision and safety of every child in your care.
To the fullest extent permitted by law, you assume all risk arising from the presence or use of Child Equipment; you release, waive and agree not to sue the Canterra Stays Parties in respect of any claim for personal injury, death, illness, or loss of or damage to property arising from the presence or use of Child Equipment, except to the extent caused by the Canterra Stays Parties’ gross negligence or wilful misconduct, or where such a release is not permitted by law; and you agree to indemnify and hold the Canterra Stays Parties harmless from any such claim brought by or on behalf of you, your guests, your visitors or any child in your care. This paragraph supplements, and does not limit, the assumption of risk, release and indemnification provisions elsewhere in these Terms.
Our Properties are private residences, not commercial hotels, and are not childproofed, staffed or supervised. You are expressly warned of the following, each of which requires your own care and supervision:
If a hazard is present that is not listed here, that does not mean it is unknown to you or accepted by us; it means you must exercise the same care you would in any unfamiliar private home. If you consider any condition unsafe, stop using the affected area immediately and report it to us before continuing.
We do not insure you, your party, your visitors or your belongings. Our insurance covers our own interests and does not extend to you. You are strongly advised, and by booking you acknowledge you have been advised, to obtain before your stay:
You acknowledge that we recommended this insurance in writing before your Booking was confirmed, that the decision whether to obtain it is yours alone, and that any loss arising from a decision not to obtain it rests with you.
You agree to inspect the Property on arrival and to report any hazard, defect or safety concern to us promptly so that we can address it. If you become aware of a condition you consider unsafe, you and your guests must stop using the affected area; any continued use is at your own risk. You must not disable, obstruct or remove any smoke or carbon-monoxide detector, fire extinguisher, pool barrier, alarm or other safety device, and you must use handrails on stairs.
The lead Guest accepts these Terms on behalf of every person who will be present at the Property, whether staying overnight or visiting, and is responsible for their conduct, their supervision and their safety throughout the stay. Where a member of your party or a visitor is a minor, the lead Guest is responsible for their constant supervision. The lead Guest agrees to indemnify and hold the Canterra Stays Parties harmless from any claim brought by or on behalf of any member of their party or any visitor arising from the stay, except to the extent caused by the Canterra Stays Parties' gross negligence or wilful misconduct.
We strongly recommend that all Guests purchase comprehensive travel insurance covering trip cancellation, interruption, personal liability, medical expenses, and loss of or damage to personal property before confirming a Booking. Our non-refundable payment policy means that, without such coverage, you may sustain an unrecoverable loss if your stay is cancelled or cut short for any reason, including illness, weather, family emergencies, or force majeure events. We do not provide, endorse, or arrange insurance on your behalf.
You are responsible for your own and your guests' personal property during the stay. We are not responsible for loss of or damage to personal belongings, vehicles or valuables left at or near a Property. We strongly recommend that you maintain appropriate travel, contents and liability insurance for your stay. Any safe, lock box or storage provided is used at your own risk.
We may refuse a Booking, deny access, or require you and your guests to leave a Property — without refund and without limiting our other remedies — where there is a breach of these Terms or the House Rules, a misrepresentation in the Booking, an unapproved party or excess occupancy, illegal activity, or conduct that in our reasonable judgment threatens the safety of people or the Property, disturbs neighbours, or risks our standing with a condominium corporation, municipality or community.
Canterra Stays is committed to the principle that everyone — regardless of race, colour, national or ethnic origin, religion, sex, gender identity or expression, sexual orientation, age, disability, marital or family status — deserves to be treated with dignity and respect, and has the right to a fair and equal chance to book and enjoy a stay. We do not and will not refuse service, apply different conditions, or provide a materially different experience to any Guest on the basis of any protected ground under the Ontario Human Rights Code, the Canadian Human Rights Act, or any other applicable legislation. Guests must not discriminate against other guests, neighbours, our staff, or service providers on any of these grounds during their stay.
For a Residence, we select tenants only on grounds the Ontario Human Rights Code permits. We are committed to meeting the Accessibility for Ontarians with Disabilities Act, 2005: if you need an accommodation to book, to communicate with us or to stay, tell us and we will work with you. Our accessibility statement explains more.
Part E — Legal terms
To the fullest extent permitted by law, the Site, the Properties and our services are provided on an "as is" and "as available" basis, without warranties or conditions of any kind, whether express, implied or statutory, including any implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement, except for those that cannot be excluded by law. We do not warrant that the Site will be uninterrupted or error-free, or that any Property will meet your expectations beyond what is reasonably described. This section does not exclude or limit any rights you have under applicable consumer-protection legislation that cannot lawfully be excluded.
To the fullest extent permitted by law, the Canterra Stays Parties will not be liable for any indirect, incidental, special, punitive or consequential damages, or for loss of profit, data, enjoyment or opportunity, arising out of or relating to the Site, a Property, the House Rules or our services, even if advised of the possibility of such damages. To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to a Booking or stay will not exceed the total amount you paid to us for the Booking giving rise to the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law, including non-waivable rights under Ontario consumer-protection legislation.
To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless the Canterra Stays Parties from and against all claims, demands, actions, losses, liabilities, damages, fines, penalties, costs and expenses (including reasonable legal fees) — including claims for personal injury, illness, death or property damage — brought by you, your guests, your visitors or any third party, arising out of or relating to your stay, your use of the Site or of a Property and its amenities, your breach of these Terms or the House Rules, or the acts or omissions of you, your guests or your visitors.
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural events, fire, flood, severe weather, utility, internet or service failures, labour disruption, governmental orders, public-health measures, or other emergencies. Where such an event affects your stay, we will work with you in good faith on a reasonable alternative or a refund of amounts paid for affected nights, which is your sole and exclusive remedy in those circumstances.
We value honest, constructive feedback and encourage Guests to leave fair and factual reviews of their stay. Reviews must be truthful, non-defamatory, and based on the reviewer's genuine experience. We reserve the right to remove or not publish reviews that are fraudulent, retaliatory, unlawful, or in material breach of these Terms. You must not offer, request, or accept any consideration in exchange for a review. We may respond to any review left about a Property, and our response may be published alongside the review. Reviews do not give rise to any liability on our part unless they contain statements we have made that are untrue.
The Canterra Stays name, logo, and all Site content — including text, images, graphics, layout and design — are owned by or licensed to us and are protected by applicable intellectual-property laws. You may not copy, reproduce, modify, republish, distribute, scrape or use any of it without our prior written permission. All rights not expressly granted are reserved.
The Site may contain links to third-party websites and services that we do not control. We provide these links for convenience only and are not responsible for the content, policies or practices of any third-party site. Access them at your own risk and subject to their terms.
Our collection, use and disclosure of personal information is described in our Privacy Policy, which is incorporated into and forms part of these Terms.
You agree that we may communicate with you electronically — by email, messaging or through the Site or a Platform — and that electronic confirmations, agreements and records satisfy any legal requirement that such communications be in writing. You consent to receive service and transactional messages relating to your Booking. Marketing messages are sent only with your consent and you may opt out at any time.
Electronic agreements and signatures are valid under the Ontario Electronic Commerce Act, 2000. Commercial electronic messages are sent in accordance with Canada's Anti-Spam Legislation (CASL): only with your consent, identifying us, and with a working way to unsubscribe.
Rights that cannot be waived. Nothing in these Terms limits or excludes any right you have under the Ontario Consumer Protection Act, 2002, the Residential Tenancies Act, 2006, the Human Rights Code or any other law that cannot be waived by agreement. Where a term of these Terms would do so, that term applies only to the extent the law allows, and the rest of these Terms continue in force.
Honest pricing. In line with the federal Competition Act, the price we show for a Direct Booking includes every mandatory fee we charge; taxes imposed by government are shown separately before you pay.
The laws that apply. Depending on the kind of stay, our homes and our services are subject to, among others: the Consumer Protection Act, 2002 (Ontario); the Residential Tenancies Act, 2006 (Ontario), for Residences; the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005; the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL); the Electronic Commerce Act, 2000 (Ontario); the Competition Act; the Excise Tax Act (HST) and the Municipal Accommodation Tax of the city in which a Property is located; the short-term rental licensing and zoning by-laws of the Cities of Toronto, Mississauga and Brampton; the Ontario Fire Code and Building Code, including occupancy limits; the Occupiers' Liability Act and the Trespass to Property Act (Ontario); the Smoke-Free Ontario Act, 2017 and the Cannabis Control Act, 2017; the Criminal Code, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and Canadian sanctions law, as they bear on payments (section 10); and the rules of any condominium corporation in which a Property is located. Guests must comply with every law that applies to their stay.
Claims limitation period. Any claim or cause of action arising from or related to a Booking, your stay, or these Terms must be commenced within one (1) year after the claim arises; claims not brought within that period are permanently barred, to the fullest extent permitted by law.
Informal resolution first. Before commencing any formal proceeding, you agree to give us written notice of your dispute and to attempt in good faith to resolve it through direct negotiation for at least 30 days. If unresolved, either party may refer the matter to a mediator under the auspices of the ADR Institute of Canada or a mutually agreed mediator, before proceeding to litigation.
If a dispute arises, you agree to first contact us so we can try to resolve it informally and in good faith; most concerns can be resolved quickly this way. If we cannot resolve a dispute within a reasonable time, it will be handled in accordance with the governing-law and jurisdiction section below. Nothing in this section prevents you from exercising any right or remedy available to you under applicable consumer-protection legislation that cannot lawfully be restricted, or from bringing a matter before a tribunal where the law provides for it.
These Terms, and any dispute arising out of or relating to them, the Site, a Booking or a stay, are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws principles. Subject to any non-waivable consumer rights and to any cancellation or dispute process applicable to a Platform booking, you agree to the exclusive jurisdiction of the courts located in Ontario.
These Terms, together with the House Rules, the cancellation policy presented at Booking, and our Privacy Policy, constitute the entire agreement between you and us regarding their subject matter and supersede any prior understanding. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in full force. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer your Booking or these Terms without our written consent; we may assign them in connection with a sale, merger, financing or reorganization of our business. Headings are for convenience only. The sections concerning damage, liability, indemnification, intellectual property, governing law and any other provision that by its nature should survive will survive termination of your Booking or stay.
We may update these Terms from time to time. The "Last updated" date above reflects the most recent version, and changes take effect when posted. The Terms in effect at the time of your Booking govern that Booking. Your continued use of the Site or our services after changes take effect constitutes acceptance of the updated Terms.
Canterra Stays
Email: info@canterrastays.com
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