Meet the team
The team behind every stay
Hands-on hospitality, from your first question to checkout.
Who handles what
- Weddings, celebrations and gatheringsRiya & Aaravweddings@canterrastays.com
- Group staysSamgroups@canterrastays.com
- Corporate stays and relocationsAmaracorporate@canterrastays.com
- Extended Stays and ResidencesMeilongstays@canterrastays.com
- Booking a stay, and anything during itElena, Sofia and Alexreservations@canterrastays.com
- Anything elseThe host teaminfo@canterrastays.com
Or message the host team on WhatsApp at +1 (647) 575-9129 (opens in a new tab): messages only, no phone calls.
Planning your stay
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Elena
Reservations host
Answers your first questions and helps you choose the right home and dates for your stay.
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Sam
Groups specialist
Plans group stays, from reunions and team trips to friends' getaways, including several homes booked together.
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Sofia
Stay planner
Plans everything between your booking and the day before you arrive, from extras to arrival times.
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Riya & Aarav
Weddings, celebrations and gatherings specialists
Plan wedding weeks, milestone celebrations and family gatherings, from the getting-ready morning to the send-off.
Your arrival and stay
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Amara
Arrivals host and corporate specialist
Prepares your arrival, from check-in details to parking, and arranges corporate stays and relocations for companies.
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Mei
Stay host and long-stays specialist
Looks after anything you need during your stay, and arranges Extended Stays and Residences for a month or longer.
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Alex
Guest relations host
Asks how your stay went, takes care of anything left over and plans your next visit with you.
Behind every home
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Luna
Home Styling & Quality
Shapes how every home looks and feels, and walks each one before guests arrive.
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Elena & Marco
Housekeeping Managers
Lead the crews that clean, restock and reset every home between stays.
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Harjit
Maintenance Manager
Keeps heating, pools and everything mechanical working, season after season.
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Ethan
Operations Manager
Coordinates turnovers, supplies and schedules across every home.
Backed by an extended support and leadership team across guest care, housekeeping and maintenance.
